Vodafone

The research process Problem definition: Our main purpose for this bulge out is to investigate the issues of customer satisfaction within Vodafone Qatar. We conducted a questionnaire- found trace within the organization to identify with the variables that effect customer satisfaction. primarily we discovered the variables, activities and actions that result in satisfaction and dissatisfaction and more significantly how the organization could, rationally and practically, improve the levels of customer satisfaction. Research blast: To understand the issue of satisfaction, both the company and customers nurture atomic number 18 needed. By exploring the company websites specially their customer service policies, we fix got useful learning regarding the value provided for customers. To determine customer information needed, a list of relevant questions have been set and first-year discussed by group members and finally agreed on information that might cause satisfaction/dissatisfaction in the Vodafone Company. Research aspiration: To help us design our research, we had focused on plenty who use Vodafone as a primary or unessential telecommunication services because they are the the great unwashed who have ideas or so Vodafone and they are in better position to respond our surveys.

And aft(prenominal) selecting only the completed questionnaires, we ended up with 30 people from antithetical ages between 15 to more than 45 who responded our questions. more or less of them use both Vodafone and Qtel . Data collection: To collect the involution we decided to distribute around 40 questionnaires in different places such as City Center mall as we contacted few people by phone and register their responses. Although the rule used in this project is a survey based questionnaire, some respondents preferred face-to face method, so that we talk to them and notable the responses. Executive summary: The reason behind choosing telecom domain is that telecom sector is growing at a precise good pace. Why did we select... If you want to get a abounding essay, order it on our website: Ordercustompaper.com

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