pacific international hotel focus school| Reflective bear witness Assignment| Industry Placement | | Li Kheng (Alice) Low ID# 1105003| 11/11/2010| | Content Page 1. Introduction The hereditary pattern Hotel (Auckland) Limited3 2. Strengths and weaknesses of section / hotel4,5 3. Actions and recommendations to improve department / hotel * Action 1 * Financial management 6 * Action 2 * Housekeeping department 7 * Action 3 * HR management practices8 4. Conclusion Personal reflection9 5. References 10,11 Introduction Heritage Hotel Auckland opened in 1998 and 1999 belongs to the Dynasty Hotel Group (DHG), which is part of the Singapore-based Dynasty Corporation. The building is the renovation of the original Farmers Department Store in 1918 (Heritage Hotel Management, 2010). This 4.5 stars hotel consists of two wings, hotel and tower, with 467 rooms (Tourism Auckland, 2010, p. 29) and owner-occupiers approximately 200 (Heritage Hotel Management, 2010). The hotels client markets including leisure guests and business groups such as SIA, Telecom and IBM.
In this coming summer, the hotel will have more JTB (Japanese Tourist Bureau) guests in-house. In the current business, the hotel is making up of part time and beat time staffs 50% each (Heritage Hotel Management, 2010) . Housekeeping is a unfit and important department leads by a Room and Facilities Facilitator, a manager and supervisors and consist of room attendants, desk coordinators, house persons and public commonwealth staffs. Working as a room attendant, my responsibilities are to bundle out allocated cleaning duties achieving standards of cleanliness and presentation furthermore to meet guests of necessity and exceed their expectations (The Heritage Hotel (Auckland) Limited, 2010). Strengths and weaknesses of department / hotel Strengths Heritage Hotels are sustainability consciousness. Heritage... If you hope to get a full essay, order it on our website:
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