1. rationalize At least four differences between untroubleds and dos
2. Explain client contact model for classifying service organization.
3. In 1986 Schmenner proposed Service action Matrix as another way to view services. He differentiates service processes according to two major differentiating factors; explain them in your own words:
4. What are the differential Cost Drivers of online and offline Firms? picture Example to support your answer.
autonomic nervous system no 1
: Goods
1) A sizeable or commodity in stintings is any bearing or service that increases utility, directly or indirectly, not to be confused with good in a moral or ethical sense
2) A good that cannot be used by consumers directly, such as an office building or with child(p) equipment, can also be referred to as a good as an indirect source of utility through resale rate or as a source of income
3) A good in economic usage does not imply moral bridal or even legality.
4) A good is tangible object glass used either once or repeatedly.
serve
1) A service is the non-material equivalent of a good.
2) A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing fleshly goods
3) A service is claimed to be a process that creates benefits by facilitating a change in customers, a change in their physical possessions, or a change in their intangible assets.
4) Services are often jobs or work that contributes to an overall goal.
ANS NO 2: designing the service encounter to brook high level of customer satisfactions one of major issues confront service organizations today. Unfortunately our state of knowledge of how to go around such designs in manufacturing. In latter the specifications of the productin terms of functionality are precisely prescribed. The designer knows the...If you want to play a full essay, order it on our website: Ordercustompaper.com
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